Return & Refund Policy (US)
Thank you for shopping with Luxurious Rugs. We want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a smooth shopping experience.
United States Market:
• We do not accept returns for orders shipped to the United States unless the rug or Package is faulty or damaged.
• All sales are final for orders shipped to these markets.
• We recommend reviewing product details and sizing charts carefully before making a purchase.
Note: We aren't able to accept returns or exchanges for faulty or damage package or rug unless they have been authorized by our Customer Service team at hello@alluxurious.com. We will not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges the faulty or damage rug, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Read the instructions below to learn more about returns or exchanges.
Order Cancellation
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For orders canceled within 24 hours of purchase that have not yet shipped, we will provide a full refund if the order has not been processed by the time of notifying us. Otherwise, we will charge any fees already incurred for booking with the courier.
- We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
- Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 10 days, please contact us via email hello@alluxurious.com )
Return/Exchange Process
- Items can be returned or exchanged within 14 days from the delivered date. Note that overdue requests may not be accepted.
- Only defective or damaged items fall under the category of "Eligible Items return items" for free return.
- Should customers opt to return items for reasons beyond faults or damages, We are not responsible to accept the return.
- We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 10 days, please contact us via email)
Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original packaging dimensions and labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at hello@alluxurious.com.
Please note, all purchases made through Paypal will incur a 10% non-refundable fee if customer asks for refund.
For further inquiries:
If you have any further questions, please contact our customer services at: hello@alluxurious.com
🛒 Luxurious Rugs
📞 +1 (925) 230-7758
🕒 Monday to Friday, 9:00am - 5:00pm