Shipping Policy

At Luxurious Rugs, we proudly offer free shipping across Australia and selected free shipping options for the United States, New Zealand, and the United Kingdom.

We work with trusted courier partners and tailor the delivery method based on the item’s size, value, and destination to ensure your rug arrives safely.

Australia

  • Free shipping Australia-wide on all rugs

  • Dispatch: Within 1–5 business days

  • Delivery: 2–8 business days (location dependent)

  • Regional or remote area orders may incur a small courier surcharge — if so, we’ll contact you before dispatch to confirm. You can cancel if you prefer not to proceed.

United States, New Zealand & United Kingdom

  • Free shipping on selected products

  • Dispatch: Within 1–7 business days

  • Delivery: 6–15 business days depending on location, courier, and customs clearance

  • If any additional delivery fee applies (for rural/remote areas), we’ll confirm this with you before dispatch

Tracking Your Order

You’ll receive an email with a tracking number as soon as your order ships

  • You can also check your order status by logging into your account at luxuriousrugs.com.au and clicking “My Orders”

  • Note: Tracking may take 1–2 days to activate after dispatch

Important Notes

  • Please ensure someone is available at the delivery address or that the parcel can be safely left

  • Once an order is shipped, we are unable to cancel it

  • For any questions, email us at hello@alluxurious.com

Delivery Locations

We ship to:

All states & territories in Australia

  • United States

  • New Zealand

  • United Kingdom

Need Help?

Address: 16 Lineham Drive, Cranbourne East, VIC 3977

Phone / WhatsApp: +61 432 425 822

Email: hello@alluxurious.com