Oasis - NAVY Color Hand Woven Wool Rug

Description

Immerse yourself in the pinnacle of excellence with our top-tier products at unrivaled prices, complemented by an extraordinary customer experience. Our meticulous daily price monitoring spans a vast array of products online and in-store.

Embrace absolute confidence through our Shop With Confidence Price Guarantee, guaranteeing you the utmost competitive rates. Count on our unwavering dedication to deliver authentic value you can rely on.

Shipping & Delivery Policy

At Luxurious Rugs we are proud to offer Free Shipping to all of our customers in Australia, and we have selected products with free shipping to New Zealand, UK and USA. As an Australian-owned and based company, we understand the needs of our customers and strive to provide efficient, cost-effective delivery options.

To ensure that your order arrives safely and efficiently, we use a variety of transport and courier companies. Our system automatically selects the most suitable delivery method based on the type, weight, size, and value of the product. All packages can be tracked during their journey to you, and we recommend that you provide us with a delivery address where someone will be available to receive the package or where it can be left in a safe place.

Processing

Orders are typically processed and dispatched within 1-5 business days and will typically arrive within 2-8 business days for Australia, depending on your location. Please note that once an order has been dispatched, it cannot be canceled. So, shop with confidence knowing that your order will be delivered promptly and safely to your doorstep.

* New Zealand, US and UK dispatched within 1-7 Business days and will typically arrive within 2-8 business days.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into luxuriousrugs.com.au "My Account". Click on " My Order " to review your order status.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

We ship in these states and territory of Australia, New Zealand, UK and USA.

Victoria
Queensland
New South Wales 
Western Australia
South Australia
ACT
TASMANIA

Note: In some regional and remote areas within each state, additional shipping charges may apply due to limitations and roadblocks with our standard courier services, despite offering free shipping to mentioned countries.

For further inquiries:

If you have any further questions, please contact our customer services at: Hello@alluxurious.com

16 Lineham Drive, Cranbourne East, VIC 3977.

Phone: +61432425822

WhatsApp: +61432425822

Thank you for shopping with Luxurious Rugs. We want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a smooth shopping experience.

New Zealand Market:

• We do not accept returns for orders shipped to the New Zealand.
• All sales are final for orders shipped to these markets.
• We recommend reviewing product details and sizing charts carefully before making a purchase.

United Kingdom Market:

• We do not accept returns for orders shipped to the United Kingdom.
• All sales are final for orders shipped to these markets.
• We recommend reviewing product details and sizing charts carefully before making a purchase.

United States Market:

• We do not accept returns for orders shipped to the United States.
• All sales are final for orders shipped to these markets.
• We recommend reviewing product details and sizing charts carefully before making a purchase.

Australia Market:

• We accept return for Australia and offer free returns for eligible items shipped to Australia.

The Luxurious Rugs must be notified within 7 days of receipt of the rug, you may return eligible items within 14 days of delivery for a full refund or exchange from the delivered date.

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team at hello@alluxurious.com. We will not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Read the instructions below to learn more about returns or exchanges.

Order Cancellation

1. For orders canceled within 24 hours of purchase that have not yet shipped, we will provide a full refund if the order has not been processed by the time of notifying us. Otherwise, we will charge any fees already incurred for booking with the courier.

2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
3. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 10 days, please contact us via email hello@alluxurious.com )

Return/Exchange Process

1. Items can be returned or exchanged within 14 days from the delivered date. Note that overdue requests may not be accepted.
2. Only defective or damaged items fall under the category of "Eligible Items" for free return shipping.
3. Should customers opt to return items for reasons beyond faults or damages, they are responsible for covering the return shipping expenses.
4. We do not accept returns for custom size rugs and rugs sent as replacements or as different selections after the first return.
5. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 10 days, please contact us via email)

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original packaging dimensions and labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at hello@alluxurious.com.

For rugs over 30 kg are subject to extended wait times for return, as we will hold them until we receive an order to redirect the rug.

Please note, all purchases made through Paypal will incur a 10% non-refundable fee if customer asks for refund.

For further inquiries:

If you have any further questions, please contact our customer services at: hello@alluxurious.com

16 Lineham Drive, Cranbourne East, VIC 3977.

Phone: +61432425822